Frequently asked questions

A. Remote accessing is simple. We can either email you a small file as an attachment or you can download it here from our website. Then it’s simply a matter of double clicking the file and with your consent we can take control of your computer. Safe, quick and secure.

A. Currently we are only servicing metropolitan Sydney, however, we have future plans to move beyond these boundaries.

A. Our IT team are on call Monday to Friday from 8am to 6pm and at other times by appointment.

A. Our rates as of the 1st of April, 2009 are as follows (please note that all costs shown are exclusive of GST):

Call centre

$50 per 20mins or part thereof plus parts.
Credit Card details (Visa or M/C) and payment for initial 20mins to be collected prior to commencement. Additional charges will be billed at end of call.

Onsite

General Technician, $50 per 20mins or part thereof, plus parts - 1 hour minimum. Specialist Technician, from $60 per 20mins or part thereof, plus parts - 1 hour minimum. Payment (by Visa or M/C) must be collected at end of job.

Offsite Repairs

General Technician, $50 per 20 mins or part thereof, plus parts - 1 hour minimum. Specialist Technician, from $60 per 20 mins or part thereof, plus parts - 1 hour minimum. A deposit of 50% of the quoted repairs is to be collected (by Visa or M/C) prior to commencement. The remainder to be paid prior to collection or upon delivery.

Additional Disbursement & Other Charges

Parking is charged at cost plus a 5% processing fee.
Weekends and outside normal office hours - additional 50%.
Travel Outside Sydney metropolitan, by our vehicle - $12.50 per 15 mins or part thereof. By any other means is at the client’s own expense.
Accommodation is at the client's expense.
Delivery – Sydney metropolitan next day $10 per carton (max 20kg)
Elsewhere - POA