Client Testimonials
At 1800 IT HELP we are committed to providing superior customer service. But don't take our word for it, below you'll find what some of our current clients have to say about us.
Patricia Murphy
“I am happy and relieved to have found 1800 IT HELP (via their ads on Vega Radio). My initial nervousness was relieved after speaking to the first consultant on the phone, who reassured me that any research would not be done for the first time here. Armed with that reassurance I went ahead and booked a call – promptly and very efficiently answered by Alex.
I write now to say how impressed, relieved and happy I am with the help I received from Alex, who is very obviously an accomplished professional. In the space of one hour Alex not only solved all five of my most pressing concerns but then had enough time remaining to clear up what were my remaining not so urgent but very important 'penny dropping' questions.
My fledgling business still has some way to go before I am able to get to the 'go' point and one of my main concerns was no help desk – yikes! But now with the remote support offered by 1800 IT HELP that is one of my chief worries removed."
Paul F – Balance Recruitment
> www.balancerecruitment.com.au
“Shortly after starting Balance Recruitment we realised we needed to focus on our core business instead of attempting and failing to be IT experts.
We spoke to a number of IT Support companies but chose Josh’s team at 1800 IT HELP – it was an easy decision. They were flexible and were willing to service us in a way that suited our business. Josh isn’t overly ‘salesy’, his competitors were constantly trying to lock us in to buying a range of products we didn’t need or want. Josh was happy to make sure we had a reliable solution that serviced our IT needs and leave it at that.
We feel that dealing with 1800 IT HELP is one of the best business decisions we’ve made.
No matter how complex the problem I know they’ll keep working until it’s fixed. When I call them I know I will get a fast and friendly response and however minor the issue they never make me feel like I’m wasting their time. I’m constantly surprised at how far they’ll go to make sure you’re getting the service you expect.
The whole team at 1800 is great to deal with, they are professional but always have a sense of humour and appear to love their jobs.
I know that every time I deal with them they make me feel like their most important customer.
”
Brian T – Tinine Group
“With over 100 staff Australia-wide we rely heavily on our IT infrastructure to keep our business running smoothly and profitably. 1800 IT HELP’s can-do approach to customer service ensures that we get the information we need to keep us ahead of our competitors.”
Herbie M – RipCurl Bondi
> www.ripcurl.com
“The great team at 1800 IT HELP have looked after our IT systems for 5 years. They are real people, not geeks, and keep us up-and-running with the minimum of fuss”
Rocky R – Rockman’s Corporate Promotions
> www.rockcorp.com.au
“1800 IT HELP arrived on time, immediately found the problem with my computer and fixed it onsite. All at a very reasonable price.”
